This Refund Policy applies to purchases made through the official Kapeng Barako website.
If your order is covered by a 30-day money-back guarantee as presented on the site, you may request a review within 30 days from the date of delivery, subject to validation of the order and the reason for the request.
To help us review a refund request, you may be asked to provide your full name, order details, proof of purchase, delivery information, photos of the item received, and a short explanation of the issue.
Refund requests may be denied for duplicate claims, unauthorized charge disputes filed before contacting support, abuse of promotional offers, or orders that cannot be verified as purchased through the official website.
If you received a damaged package, the wrong item, or an incomplete shipment, contact support promptly after delivery so the issue can be investigated and resolved appropriately.
Approved refunds are generally processed using a suitable method based on the original order and payment arrangement. Processing time may vary depending on the payment channel, banking system, or courier collection process where applicable.
In some cases, we may request return shipment of the affected item before final resolution. If a return is required, instructions will be provided after your request is reviewed.
Please contact the support channel listed on the website or on your order communication and include complete order details so your request can be handled faster.