This Shipping Policy applies to orders placed through the official Kapeng Barako website.
Orders are typically processed after order confirmation. Processing times may vary during weekends, holidays, high-volume sale periods, or in cases where additional verification is required.
We aim to deliver nationwide within the Philippines through our available courier partners and fulfillment channels. Delivery availability may depend on your address and courier serviceability.
Metro areas may arrive faster than provincial or remote areas. Estimated delivery dates are not guaranteed and may be affected by weather conditions, courier delays, holidays, and force majeure events.
Where a package is advertised with free shipping, no separate shipping fee will be charged for that covered offer unless otherwise stated during checkout or order confirmation. If an address falls outside normal delivery zones, additional charges may apply and will be communicated before dispatch where possible.
Cash on Delivery may be available for selected locations. COD availability is subject to courier coverage, order verification, and delivery partner policies.
Please ensure your shipping details are accurate. We are not responsible for delays or failed deliveries caused by incomplete, inaccurate, or unreachable recipient information. Re-delivery or return-to-sender fees may apply where allowed.
If your order arrives damaged, incomplete, or appears lost in transit, contact support as soon as possible with your name, order details, and any relevant photos so the issue can be reviewed.